NOTE: Any all returns outside the United States will incur international postage fees and delay in shipments.
You may return most new, unopened items within 30 days of delivery for a full refund. You must notify Aqua by Jesse 24 hours or 1 business day of any damaged items. Any items opened or used will not be accepted as a return unless it is damaged. Any incorrect orders must contact Aqua by Jesse within 24 hours of receiving the product or free shipping may not be included. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that all hair extensions and eyelashes cannot be returned. ALL HAIR AND EYELASH ORDERS ARE FINAL. No returns on these items will be accepted.
You should expect to receive your refund within 7 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Aqua by Jesse provides free shipping on all orders within the Contiguous United States (excluding Alaska and the Hawaii Islands).. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Next Day Delivery
If orders are received and fully completed before 2:00 PM (EST time) between Monday to Thursday, we aim to deliver them the next working day. Your order must be complete and payment taken, before 2:00 PM, If you choose next day delivery. Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or weather conditions, for which we will not be held responsible. The Seller can accept no responsibility for transport delays causing late delivery.
Next day delivery only applies to items that are in stock. Next day delivery is only available to the Contiguous United States (excluding Alaska and the Hawaii Islands). Some areas of the US cannot receive Next Day Delivery - contact Customer Services for more information. Please note, we cannot guarantee Next Day Delivery following a Holiday Weekend.